Delete your account & data

Last updated: July 26, 2026

In the app

Open Stringfellow and go to:

Settings → Account → Delete account

You’ll be asked to confirm twice, and then deletion is immediate — no waiting period, no support ticket, no “are you sure” email.

Or by email

Can’t sign in, or no longer have the app? Email support@stringfellow.music from the Google account email you signed in with, and we’ll delete the account for you.

What gets deleted

Deleting your account permanently removes the account itself and all data associated with it:

• Your account record (your email address)
• Your conversation history with the tutor

This is a real deletion, not a deactivation — signing in again afterwards creates a brand-new, empty account. Deleted data is purged from our backups within 30 days.

Subscriptions are billed by the stores

If you have a subscription, deleting your account does not cancel it — subscriptions are billed by the App Store or Google Play, so cancel there too:

• iPhone/iPad: Cancel a subscription from Apple
• Android: Cancel a subscription on Google Play

Questions? support@stringfellow.music — see also Support.